I recently purchased online the Stealth vacuum from these guys. Due to no fault of their own there was a hiccup with delivery to my home on Phillip Island VICTORIA. Fantastic Customer service by Stef. She pursued the delivery company and kept me informed of what was happening.
The vacuum itself when it arrived is everything that was promised. I run a small cleaning business and rely on a good quality vac to take care of a golf club and an RSL that I clean. It is handling those jobs with ease. Plus because the machine is so light I am finding that my RSI in my arm and my back pain is improving!! WIN WIN 😁
I thoroughly recommend this company to deal with. I took a gamble as I am in Victoria but it paid off. I was determined to do business with an Australian owned company. They deliver what they promise with exceptional customer service. Thanks to everyone at XO2 and in particular Stef! I will definitely be dealing with you further in the future."Mardi Lloyd, Commercial Cleaning Contractor, Phillip Island, Victoria.
Excellent service. I placed my order on the website and it was delivered same day.Matt Maguire
Aint no mountain high enough, aint no valley low enough...
We realised a while ago that shipping was getting in the way of us and you. So... we removed the problem! Now 94% of XO2 orders receive free shipping.
We are so proud of our shipping policies and our teams commitment to fast free shipping. We are on a mission to get your order to you fast and free! We want you to say WOW!
We also like to buy a lot of things online, so we know the importance that shipping plays in today's world. The fact is, no one likes paying for shipping! That is why we have the best shipping policy in our industry, in Australia. We not only offer free shipping rules throughout ALL of Australia, but we are continually dropping our minimum order amounts to make them more easy for you to meet. This is only possible because of you and the support and subsequent growth we are experiencing. The shipping companies are starting to respect us with lower rates and better offers. We simply pass these onto you as part of our partnership with you :)
We want you to know that we DO NOT make profits from shipping and we DO NOT inflate our prices to cover shipping costs. There is no silly business going on with our shipping policies and there are no traps. Free is free, it is just part of how we show you how much we value your partnership.
For answers to frequently asked questions about our shipping services visit XO2's FAQ page.
Due to the enormous size of Australia, delivery times vary. You can view estimated delivery times in the above section or you can add the products you want to your cart, add your delivery postcode, and boom... times are displayed.
• Weekends and public holidays don't count. Estimated delivery times are in business days.
• If you place your order by 2pm, we'll dispatch it same day. If you order after 2pm, we'll dispatch next business day. The time starts ticking for our shipping partners as soon as we dispatch!
• Delivery times and our 2pm commitment is based on the products you require being in stock. But that is cool because we stock nearly every item displayed on our store, in large numbers! If you require a special order item, or in the unlikely even that a stock item is out of stock, we will move heaven and earth to get it to you asap, or if you need it now, we might be able to offer you a substitute.
Order Status & Tracking
You can check the status of your order and track any dispatched orders from your My Account page when logged in. You will also get an email with a tracking link when your order has been dispatched.
At XO2, we value integrity and honesty. So we declare dangerous goods as they are and should be and we provide our shipping partners with the necessary paperwork. We just want you to receive you order safely and we also want to keep the roads, depots, vehicles and drivers safe too.
Dangerous Goods items consist of aerosols, solvents, alcohols, oils, concentrated acids and alkalines.
Depending on the situation, we may split Dangerous Good/s items off the original consignment and send them separately. This is to get the majority of your order to you faster, as DG carriers are slower. It will not effect our picking, packing and dispatch times though.