Manager Appraisal Form - Warehouse Team

Ability to build relationships and rapport with other people. *

If other, precise:

Happily involves other people in a caring and curious manner to fulfill their needs... Care & Curiosity! *

If other, precise:

Passionate contributor to team initiatives and carries out action points accurately & efficiently. *

Sensitive to the needs and feelings of others. *

Effectively communicate and delegate tasks and responsibilities to other team members in the event of absence or inability to do the task. *

Can avoid and resolve conflict between clients and fellow team members appropriately. *

Respects and is respected and liked by those you come into contact with. *

Contributes in an enthusiastic, positive & efficient way. *

Encouraging and motivating to people around you. *

Listening to others. *

Comments about your answers above. (Managers can include actions and objectives in this section) Do you have any suggestions, requests or further comments? We also want to know if we can do anything better...


Work area is kept clean, tidy and presentable. *

Takes care and is conscientious. Achieves low mistake rates. Has good attention to detail. *

Understands and improves computer system knowledge and skills. *

Provides fast efficient service with good awareness of general traffic and team workload. *

Receives positive feedback from customers and team members as the result of a job well done. *

Encourages and sets an example to provide high standards of service and execution of the organisations goals. *

Looks for and actions ways and ideas on how they could become better and/or 'Make It Better.' *

Is aware of wasted resources and does something about it. *

Actively seeks coaching and performance training to increase skills and abilities. *

Ensures adequate follow up and follow through takes place on all transactions. *

Works hard, always chips in to help out the team, nothing is ever a problem or a hassle. *

Conducts themself with a positive attitude. Including words and body language. *

Regular and punctual attendance. Understands and considers the effect of absenteeism on the team and ensures adequate cover is organised with the supervisor. Lifestyle does not effect work performance. *

Takes personal responsibility and accountability for their work and the team. *

Gets the job done. Does not need constant supervision or guidance. Has and shows initiative and action. *

Has a professional appearance (Dress, grooming, manners, speech, etiquette etc) *

Time effectiveness. Do tasks get done efficiently without follow up from supervisor? Is delegation effective? *

Carries out tasks quickly with minimal disruption to the rest of the team. *

Shows determination, perseverance & focus in the face of obstacles and setbacks. *

Flexibility: open minded to new ideas and willing to change. *

Ability to cope with pressure. To retain composure and keep control. *

Comments about your answers above. (Managers can include actions and objectives in this section) Do you have any suggestions, requests or further comments? We also want to know if we can do anything better...


Good knowledge and understanding of customer requirements & the latest changes in the market. *

Understanding of new products & systems, taking initiative to increase knowledge to be an excellent ambassador for the company. *

Constantly asks good questions to give accurate responses and learns though client, staff, and supplier answers to improve knowledge. Tries and tests for themself. *

Actively seeks coaching and performance training to increase customer, product and systems skills. *

Knows company accounting, POS & CRM system, inputting data accurately and correctly. *

If other, precise:

Comments about your answers above. (Managers can include actions and objectives in this section) Do you have any suggestions, requests or further comments? We also want to know if we can do anything better...


Company & Contact Management *

Phone skills - Greeting, tone, communication skills, professionalism, outcome, action, feedback. *

Putting customers 'on hold' is rare. *

RMA's (Return Material Authorisation) - Do you make avoidable mistakes requiring RMA's? *

Turn of speed - How fast do you action? *

Looks for opportunities to create better systems. *

Looks for opportunities to gain more business into existing clients *

Upselling skills - Ability to increase the invoice value by offering clients better ways of using our products. E.g. Clients orders Bobby Dazzler... you ask if they would like to get one of our cool labelled matching bottles to help use it better (and a trigger!) *

Comments about your answers above. (Managers can include actions and objectives in this section) Do you have any suggestions, requests or further comments? We also want to know if we can do anything better...


Key strengths of team member *

Key weaknesses of team member *

Summary of actions and objectives - Please include a review date on all points made. *


Summary comments - Thanks, We really appreciate all your feedback. The next part of our regular appraisal process is for your manager to run through your answers with you and give encouraging and constructive feedback on how we feel you are going. Have a great day.