Your Frequently Asked Questions

Answers to the most commonly asked questions at XO2. 

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General FAQs

We have SDS (formerly called MSDS), Training Information Guides and Wallcharts available online for our chemicals. They can be found on the products page in the ‘How to. Training. Safety.’ section (mid way down page in a mint green banner.) Just click the document you require and up she’ll come in a new tab ready for view, download or print. You can get to the product page by either typing the product name into the search field (top right of page) or by navigating through our product range menu.

Delivery FAQs

Yes... you can use different shipping and billing addresses.

My Account FAQs

Online Ordering and Shopping FAQs

Once you have placed your order through XO2's website, you will get a confirmation email containing your order details. If you place your order before 2pm AEST, our commitment to you is to dispatch it same day. If there will be a delay in shipping your order, or if the item(s) you ordered are not available, or if we require more information to process your order, we will notify you. Shopping at XO2 is fun and we strive to make this experience simple, clear and enjoyable. If you have any questions at all, please feel free to contact us on 1300 123 499.

Order Status FAQs

If you feel that you have received the wrong product, please contact us straight away (within 72 hours of receiving the delivery) so we can sort it out for you.

Security FAQs

To view XO2's privacy policy go to the very bottom of this page. At the bottom of the footer there is a link to XO2's Privacy Policy.

Got a question? Please ask us.

We're here to help you with any questions or comments you have. Let us know what's on your mind.

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