XO2 is an organisation distributing cleaning supplies and washroom products Australia wide. Our national headquarters is on the Gold Coast.
We are open Monday to Friday from
The best way to contact us
We have SDS (formerly called MSDS), Training Information Guides and Wallcharts available online for our chemicals. They can be found on the products page in the ‘How to. Training. Safety.’ section (midway down page in a mint green banner.) Just click the document you require and up she’ll come in a new tab ready for view, download or print. You can get to the product page by either typing the product name into the search field (top right of page) or by navigating through our product range menu.
SDS's can also be found on the safety data sheet web page here. You can also find the SDS link in the bottom footer menu of every XO2 web page.
Click the 'Sign In' area located on the top
We have a range of account options and features for business'. For example, we can set you up with the ability to have as many accounts/sites as you like under your one user account. Please give our customer care team a call today on 1300 123 499 and they will set it up for you.
Go to your 'My Account' area. There is a range of
Click on the 'Forgot Password?' link on the login page. Enter your email address and you'll be emailed what you need to access your account again and reset your password.
When logged in, go to your 'My Account' area. You can download or print invoices in there.
We do offer accounts with terms to approved applicants. Here is the link to the XO2® Account Application Form. Please complete it and return it to firstname.lastname@example.org.
Always feel free to give us a call on 1300 123 499 or send us an email from the Contact page on this website to request an application form or discuss our account options.
Absolutely yes. XO2 accepts all major credit cards including Visa, Mastercard and American Express. It is important to us that your buying experience is easy, convenient and hassle-free.
Absolutely no. When you shop with us there is no surcharge for using your credit card.
Yes! Our opening hours are
All prices are listed in Australian Dollars (AUD).
Yes. You only have to pay GST on applicable products for orders being shipped within Australia.
Yes. All pricing on the XO2 website is inclusive of GST (Goods and Services Tax). However, when you are checking out, the pricing is excluding GST, showing you your GST breakdown below the subtotal.
Once you have placed your order through XO2's website, you will get a confirmation email containing your order details. If you place your order before
To find out the status of your order, log in to your 'My Account' page. Go to your Orders area and you can quickly see the status. You will also receive an email with your tracking details and updates once your order has been sent. Just click the link. If you need any more details, please call XO2's customer service team on 1300 123 499 or send us an email through the contact us page.
Once your order has been shipped from our HQ, you will receive an email with your tracking details. Just click the link and follow its progress. If you want to make any changes or need more details, please contact our customer care team.
If you were expecting your product to be delivered and you don't have it yet, that's not good, and we want to fix it fast. Before calling us please check with others at your delivery address who might have signed for the goods. If you have no luck, we will track your goods and find out what has happened or who signed for them and get back to you as soon as possible.
At XO2 we have very few backorders. We don't like them more than you don't! But in the rare case that we do backorder an item, we prioritise it and move heaven and earth to get it to you fast. We also let you know at the time of your order in case you want to change it to something else, cancel it or something else. For additional backorder updates, please call the XO2 team on 1300 123 499.
If you feel that there is an item missing from your delivery, please contact customer care urgently (within 72 hours of receiving the product.) We record the name of the person who packs each shipment so in the event of something being missing we can get their help to solve the problem.
If you feel that you have received the wrong product, please contact us straight away (within 72 hours of receiving the delivery) so we can sort it out for you.