Your Frequently Asked Questions

Answers to the most commonly asked questions at XO2. 

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General FAQs

XO2 is an organisation distributing cleaning products and washroom supplies Australia wide. Our national call centre is on the Gold Coast in Queensland and we deliver from our central warehouses in Brisbane, Sydney, Melbourne and Gold Coast.

Delivery FAQs

Yes... as long as the shipping and billing addresses are in the same country, you can use different shipping and billing addresses.

My Account FAQs

We do offer accounts with terms to approved applicants. Please give our customer care team a call today on 1300 123 499 or send us an email from the Contact page on this website to request an application form.

Online Ordering and Shopping FAQs

Once you have placed your order through XO2's website, you will get a confirmation email containing your full order details. We aim to have your order dispatched within 1 working day, once full payment is received. If there will be a delay in shipping your order, or if the item(s) you ordered are not available, or if we require more information to process your order, we will notify you by email within 1 working day. Shopping at XO2 is fun and we strive to make this experience simple, clear and enjoyable. If you have any questions at all, please feel free to contact us on 1300 123 499.

Order Status FAQs

If you feel that you have received the wrong product, please contact us straight away (within 72 hours of receiving the delivery) so we can sort it out for you.

Security FAQs

To view XO2's privacy policy go to the very bottom of this page. At the bottom of the footer there is a link to XO2's Privacy Policy.

Got a question? Please ask us.

We're here to help you with any questions or comments you have. Let us know what's on your mind.